Privacy Policy

This Privacy Policy describes how Al Zahra Fragrances LLC ("we", "us", or "our") collects, uses, and protects your personal data when you use our online platform or services. We are committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Who We Are

Al Zahra Fragrances LLC, located at 14A, Al Quoz Industrial Area 3, Dubai, Dubai, P.O. Box 12345, UAE, is the data controller responsible for the processing of your personal data in connection with this service.

Data We Collect

We collect different types of personal data in connection with your use of our site and services, which include perfume manufacturing, fragrance development, oud distillation, essential oil sourcing, bottling and packaging, private label production, wholesale distribution, and retail sales of fine perfumes. The data we collect may include:

Information you provide directly to us:

• Contact details such as your name, shipping address, billing address, and company details when you place an order, inquire about our services (like private label or wholesale), or create an account.
• Payment information needed to process transactions (though typically processed by secure third-party payment processors).
• Communications you send to us, such as customer service inquiries or feedback.
• Information you provide when participating in surveys, promotions, or subscribing to newsletters.

Information we collect automatically:

• Technical data such as your IP address, browser type and version, operating system, and platform.
• Usage data about your interaction with our site, including pages visited, links clicked, and browsing patterns. This is often collected through cookies and similar technologies.

Lawful Basis for Processing Your Data

We process your personal data based on the following lawful grounds:

• Performance of a contract: To fulfill your orders, provide requested services, process payments, and manage your account.
• Legitimate interests: To operate and improve our site, understand how our services are used, conduct market research, prevent fraud, protect our rights and property, and for direct marketing (where permissible and not overridden by your interests).
• Legal obligations: To comply with applicable laws and regulations.
• Your consent: Where required by law, we will obtain your consent for specific processing activities, such as sending marketing communications or using certain types of cookies.

How We Use Your Data

We use your personal data for various purposes, including:

• To provide and manage our services, process transactions, and fulfill orders.
• To communicate with you about your account, orders, and inquiries.
• To personalize your experience on our site and present tailored content.
• To improve our products, services, and online platform.
• To conduct analytics and research to understand our customer base and market trends.
• To send you marketing communications about our products and services that may be of interest to you, in accordance with your preferences.
• To detect, prevent, and address technical issues and fraudulent activity.
• To comply with legal obligations.

Data Sharing

We may share your personal data with third parties under specific circumstances:

• Service Providers: We use third-party service providers who perform functions on our behalf, such as payment processing, shipping, data storage, hosting, analytics, and marketing services. These providers are contractually obligated to process data only as instructed and to maintain appropriate security measures.
• Legal Compliance: We may disclose your data if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request the rectification of inaccurate or incomplete data.
• The right to request the erasure of your personal data (in certain circumstances).
• The right to request the restriction of processing your data.
• The right to object to the processing of your data (in certain circumstances).
• The right to data portability (to receive your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our site. Cookies are small text files stored on your device. They help us operate the site, analyze site usage, remember your preferences, and deliver relevant content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

International Data Transfers

As Al Zahra Fragrances LLC is located in the UAE, and our services may be accessed globally, your personal data may be processed and stored outside of your country of residence. We take steps to ensure that any international transfers of personal data are conducted in accordance with applicable data protection laws, employing safeguards such as standard contractual clauses where necessary.

Children's Privacy

Our service is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page. We encourage you to review this policy periodically.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us by writing to us at the following physical address:

Al Zahra Fragrances LLC
14A
Al Quoz Industrial Area 3,
Dubai, Dubai,
P.O. Box 12345
UAE